Core Product Manager: New Services
Job Summary:
The Core Product Manager will assist in the development of GoGo's product roadmap, services & cross functional initiatives. The position reports to the CEO.
RESPONSIBILITIES
- Coordinate with Marketing and Operations the launch of our newest acquisition channels: meal, grocery & medication delivery, home services and online fitness classes for older adults.
- Assist in the oversight of the product metrics dashboard & maintain reports of our customer acquisition funnels, retention curves & cohort monetization.
- Collaborate on adjustment efforts of the product to reduce the number of system-related closure requests.
- Assist with ideation, testing and deployment of product changes to improve acquisition, retention & monetization.
- Ideate, test & deploy new offerings that improve our acquisition, retention and monetization.
- Assist in the crafting of product roadmap documentation for others to easily understand the mechanics of our product.
- Work with engineering to prioritize the clean-up of our engineering feature requests.
- Interview customers to support your above responsibilities.
Skills & Qualifications:
- Bachelors’ degree.
- 3 years of experience in a product design role.
- Ability to write SQL queries to analyze data and help make decisions.
- Excellent written and verbal communication that can be tailored based on the audience.
- Experience at resolving interdepartmental conflict.
- Highly proficient in conducting customer interviews to extract unbiased insights and feedback on our service offerings.
- You will be asked to take dozens of customer service calls a month, and listen to hundreds more.
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